Key Elements
Simple Set-up
Frequently Asked Questions
Got questions? We’ve got answers. Find everything you need to know about Oro’s products, shipping, and care right here.
How can I track my order?
Once your Oro Bed Frame has shipped, you will receive an email with a tracking number and a link to track your order’s progress. You can also contact us at hello@oro-beds.ca for further updates.
What is the estimated delivery time?
We aim to deliver all Oro Bed Frames within 1-3 business days anywhere across Canada. Delivery times may vary depending on location, but we will send you tracking updates as soon as your order is on the way.
Do you offer free shipping?
Yes! We offer free shipping across Canada for all orders, ensuring that you can enjoy your Oro Bed Frame without any added delivery costs.
What happens if my order arrives damaged?
If your Oro Bed Frame arrives damaged, please contact us immediately with pictures of the damage at hello@oro-beds.ca. We will arrange for a replacement or a refund, depending on your preference.
Can I schedule a specific delivery time?
Currently, we offer standard delivery options. However, if you have any specific timing requests, please reach out to our customer service team, and we will do our best to accommodate your needs.
What materials are used in your furniture?
Our Oro Bed Frames are made from premium Acacia wood, known for its strength, sustainability, and natural beauty. We use eco-friendly materials to ensure long-lasting quality and craftsmanship.
Are your products customizable?
While we do not offer custom sizes, colors, or finishes, we provide a variety of sizes and configurations to fit any bedroom style and need. Our bed frames come in Twin, Double, Queen, and King sizes with the option to adjust frame sizes easily.
Do your products come with a warranty?
Yes, all Oro Bed Frames come with a 5-year warranty. This warranty covers defects in materials and workmanship under normal use. For more details, please refer to our warranty page.
How do I care for my furniture?
To care for your Oro Bed Frame, we recommend wiping it regularly with a soft, dry cloth. For cleaning, use a mild wood cleaner. Avoid abrasive materials or harsh chemicals to preserve the finish. Dusting regularly will keep your bed frame looking beautiful.