Refund policy
Refund Policy – Bedframe
We want you to love your Oro Bed Frame. If for any reason you're not satisfied, we offer a straightforward return process. Please read our policy below for details
Return Period
You may return your Oro Bed Frame within 30 days of delivery for a full refund of the purchase price. Returns requested after this period may be subject to restocking fees.
Condition of Product
To qualify for a return, the bed frame must be in new, unused condition and in its original packaging. Any signs of assembly, use, or damage may result in a partial refund or refusal of return.
Return Authorization
Before returning your bed frame, you must contact our customer service team at hello@oro-beds.ca to obtain a Return Merchandise Authorization (RMA) number. Returns received without an RMA number may be refused.
Return Shipping
Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service and insuring the package for the full value of the product.
Refund Processing
Once your return is received and inspected, we will process your refund to the original payment method within 5-7 business days. Refunds will cover the purchase price of the bed frame, excluding any shipping charges or restocking fees.
Exclusions
Our 5-year material warranty covers defects in materials and workmanship under normal residential use. This warranty does not cover defects resulting from misuse, negligence, abuse, accidents, or commercial use. Please refer to our warranty terms and conditions for more details.
Contact Us
If you have any questions or concerns about our return policy or warranty coverage, please reach out to our customer service team at hello@oro-beds.ca.
5-Year Warranty Terms and Conditions
We stand by the quality of our products. Our 5-year limited warranty covers defects in materials and workmanship under normal residential use for five years from the date of purchase.
Coverage
This warranty covers defects in materials and workmanship under normal residential use. If your Oro Bed Frame is defective, we will repair or replace it free of charge.
Exclusions
This warranty does not cover:
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Misuse, abuse, or improper assembly.
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Accidents, negligence, or unauthorized modifications.
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Normal wear and tear, including scratches, dents, or stains.
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Commercial use or use for purposes other than intended residential use.
Claim Procedure
To make a warranty claim, you must:
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Contact us at hello@orobed.com within the warranty period.
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Provide proof of purchase (receipt or order number).
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Describe the defect and provide supporting documentation (such as photos).
Oro's Obligation
If we confirm a defect, we will either repair, replace, or refund the purchase price. Return of the defective product may be required for inspection.
Limitation of Liability
Our liability under this warranty is limited to repair, replacement, or refund. We are not responsible for any indirect, incidental, or consequential damages resulting from use or inability to use the product.
This warranty gives you specific legal rights, and you may also have other rights that vary by province.
For warranty inquiries, contact us at hello@orobed.com
Refund Policy – Oro Nightstand
We want you to love your Oro Nightstand. If for any reason you’re not satisfied, we offer a simple return process. Please read the details below.
Return Period
You may return your Oro Nightstand within 30 days of delivery for a full refund of the purchase price. Returns requested after this period may be subject to restocking fees.
Condition of Product
To qualify for a return, the nightstand must be in new, unused condition and in its original packaging. Any signs of assembly, use, or damage may result in a partial refund or refusal of return.
Return Authorization
Before sending back your nightstand, please contact our customer service team at hello@oro-beds.ca to obtain a Return Merchandise Authorization (RMA) number. Returns received without an RMA may be refused.
Return Shipping
Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service and insuring the package for the full value of the product.
Refund Processing
Once your return is received and inspected, we’ll process your refund to the original payment method within 5–7 business days. Refunds will cover the purchase price of the nightstand, excluding any shipping charges or restocking fees.
1-Year Warranty – Oro Nightstand
We stand by the quality of our products. The Oro Nightstand comes with a 1-year limited warranty covering defects in materials and workmanship under normal residential use.
Coverage
If your nightstand is found to be defective within one year of purchase, we will repair or replace it free of charge.
Exclusions
This warranty does not cover:
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Misuse, abuse, or improper assembly
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Accidents, negligence, or unauthorized modifications
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Normal wear and tear (scratches, dents, stains, finish fading)
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Commercial or non-residential use
Claim Procedure
To make a warranty claim, you must:
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Contact us at hello@orobed.com within the warranty period.
-
Provide proof of purchase (receipt or order number).
-
Describe the defect and include supporting documentation (photos, videos).
Oro’s Obligation
If we confirm a defect, we will repair, replace, or refund the purchase price. Return of the defective nightstand may be required for inspection.
Limitation of Liability
Our liability is limited to repair, replacement, or refund of the nightstand. We are not responsible for indirect, incidental, or consequential damages arising from use or inability to use the product.
This warranty gives you specific legal rights, which may vary by province or state.
